This Is an Event...

PR pros will tell you to establish your key messages and stick to them as part of media interviews. This is particularly important for unannounced interview requests. Our local FOX affiliate, KTVI, recently aired an interview conducted by their well-known investigative reporter, Elliott Davis, that demonstrated this point. The subject of the interview was St. Louis County Executive Charlie Dooley, and I have to admit that this man REALLY knows how to stick to a message.

Those who have watched KTVI's You Paid For It segments know that Elliott Davis specializes in unannounced interviews, being prepared to question several angles of an issue and an infinite willingness to be direct. Mr. Dooley, however, managed to control the interview by not allowing Elliott Davis to further probe the topic. In other words, Mr. Dooley stuck to his key messages.

Some may say the county executive was uncooperative. I would say he knew what was coming in terms of the tone of the interview -- the You Paid For It segment is well known -- and was nothing more than prepared to ensure his message was heard. I found myself chuckling after watching Elliott Davis literally drop his head and slump his shoulders after Mr. Dooley repeated his key messages for the third or fourth time.

You may or may not like the style of Elliott Davis, but it is rare that he comes out of an interview without much of a confrontation. This interview is an exception. As Mr. Dooley would say, "This is an event..." Enjoy the footage.

http://www.fox2now.com/videobeta/?watchId=e0c4f92c-cc3c-433f-ba65-5b9245dc42a8?video=YHI&t=a

Arrested for Possession of Poor Branding Grammar

I believe all professions have their pet peeves. Carpenters can spot a crooked wall, house cleaners see the lint in the corner of the room, accountants notice columns that are not right justified, etc. For me, it's spelling and grammar.

I'll also be the first to admit that I make spelling and grammar errors. I hate when it happens and, on some days, it happens more than it should.

But -- with that disclaimer out of the way -- I'm seeing more and more errors when it comes to using an apostrophe. Is this a major, world-shifting crisis? No. Is it annoying beyond belief? Yes, especially when the error is part of a company's brand.

What pushed me over the edge on this thought was a billboard on I-70 in Missouri. It was for a barbecue joint: Two Dude's Bar-B-Que. Because I love barbecue so much, my anal, journalistic mind is willing to overlook the fact that they do not use AP style in spelling the word barbecue. No biggie.

What blows me away, however, is that they've included a punctuation blunder in their name that guarantees everything they create for their brand -- from menus to bibs, ads, billboards and shirts -- includes an error. I'll explain.

Two dudes own this barbecue joint. The word dudes is obviously plural. There are, after all, apparently two dudes involved. The fact that they own the joint makes it possessive. So, we have a plural possessive. The correct use of grammar in this case would be Two Dudes' Bar-B-Que. Just move the apostrophe to be behind the s and you're good to go.

Or, change the name to Two Dude's With Poor Grammar Bar-B-Que. Although somewhat funny, that would be a real son of a gun to fit on a logo.

I have one last apostrophe thingy to get off my chest. When describing a span of time such as a decade or century, please don't use an apostrophe unless the span of time is a possessive. If you're discussing your love for Devo or Belinda Carlisle, it's the music of the 1980s, not the 1980's.

Okay, I feel better now. Carry on.

Twitter Gets a Religious Experience

With more than a billion members, the Catholic Church looks to His Holiness, the pope, for direction and guidance. Now those who wish to find a more intimate relationship with the church don't necessarily need to visit the Vatican City. They can communicate with the head of the church through a social media website they are already familiar with–Twitter.

The Church's acceptance and use of this new form of communication further proves the prevalence of social media in today's world. Consumers and parishioners alike are no longer reaching out to businesses and organizations the way they used to. They now expect those entities to come to them.

This presents several opportunities for the Catholic Church. It has the large opportunity of spreading the word of God and his teachings among their followers. It also may renew an interest in the church and attract new members. This move could renew the faith of those who have lost interest. It also serves as a direct line of communication between the Vatican and the world. Any news can immediately be relayed to the public.

However, the addition of a Twitter account could also pose several problems and threats for the Vatican. The Church faces many opponents and Twitter allows their comments to become much more public. However, as long as these negative comments are handled appropriately and quickly, the Vatican can spread its messages in face of adversity.

The success of the Vatican's new Twitter account will depend on how carefully and quickly representatives respond to questions, positive feedback and address negative comments. A designated staff member from the Catholic Church's communications department should manage this Twitter account full time to ensure vigilant monitoring. As we tell our clients, social media can work wonders for a business but only if it is handled well.

Do you have questions about how to manage your company's social media? Contact us today. We'd be happy to help you out.