A Message from Scott RodemichCurious about the approach others in your industry (or other industries) took in 2009? Needless to say, we were cautious about our own agency’s business prospects heading into the year in light of the current economy.
Looking back, however, we saw a large number of clients being savvy “bottom-up investors” in terms of marketing. They reinvested in their brand awareness and identity while others cut back. Here’s what we saw:
Web is KingNot a new concept. However, in terms of marketing, a firm’s Web-based efforts continue to grow in terms of conveying brand, measuring marketing ROI and serving as a business lead generator. Web investments by our clients were exceptional and continue to provide value.
Personal PR and Marketing (aka Social Media)Do you have a personal and/or business Facebook page yet? If so, are you using it to connect with customers and provide valuable information? Are you using it to measure ROI on marketing efforts? Are you using it to increase brand awareness? And since it is also a quasi-PR tool, is it being monitored daily? Do you Twitter? Do you know whether you should Twitter or Facebook (or both)? Answering these questions and developing targeted business solutions was one of the fastest-growing segments of our business in 2009.
Organic SEO vs. PPCOrganic searches are when someone types a word or phrase into Google, for example. The highest-rated sites for those terms appear in the middle of the page. Getting your company as high as possible in that section is an effort called organic Search Engine Optimization (SEO). Conversely, the ads at the top and side of search pages appear via Pay-Per-Click (PPC) campaigns. For the right companies, PPC campaigns work. But, we found new clients who were being ripped off by paying PPC amounts for their own brand names – brands they’ve built over the years – while being ignored in the organic section of Web searches. In turn, we designed solutions to improve organic SEO rankings and better target their PPC efforts.
Marketing ROIDo you know if a specific marketing effort works or not? You should. New, free tools exist to let you know if you marketing efforts are leading to greater awareness. And remember, advertising is for awareness. It’s up to your sales team to take that awareness and bring it to the bottom line. We’ve helped monitor the success of marketing in ways not previously possible … an important factor in the challenging climate of 2009.
Print and Video Are Not DeadWe saw a leveling of corporate investment in print and video projects this year – not a downturn. That’s good. Companies realize there is still a time and place for something their client can feel, hear and see in person. The twist, however, is that these pieces are being incorporated into the Web to increase the brand ROI for each print or video project. For one client, a short video on their site is the page that generates the most traffic. For another, we completed a new corporate video and brochure early in 2009. The client incorporated these pieces into their Web presence, as well.
Looking AheadSo what’s on the horizon … Marketicity is moving forward to assist clients with the mobile revolution, including mobile networking and PR through social media, texting promotions, mobile coupons and mobile-compatible Web sites. Smart phone purchases continue to skyrocket and companies must be able to share their message on the computer and on a mobile phone. Mobile technology also presents a variety of client retention and operational efficiency opportunities for clients and their customers. It’s just another extension of what’s been an exciting time for us.
In SummaryLooking back, it was a good year. Business for our firm was up 20 percent. We were blessed with new and existing clients who saw the wisdom of investing in a down market. We also saw clients ready to move forward with their customers’ embrace of technology.
Bottom line: if you believe everyone sat on the sideline in 2009 and muddled along, they did not. We hope you have a tremendous 2010 and would welcome the opportunity to help you improve brand awareness this year.